Our general sales conditions

1/ SERVICE DESCRIPTION (hereinafter « site ») is a company specialized in online wine sales.


All product prices are indicated in euros all taxes included, excluding shipping costs (see delivery). reserves the right to change prices at any time without notice. The products will be billed based on rates in effect at the time of registration of the order . The products remain the property of until full payment is received by . The price is payable in full in one payment . The promotional offers are valid only within the limit of the validity period of the tender and availability.


The customer can order via the website: or english website reserves the right to cancel or refuse an order from a customer with whom there is a backlog of payment or a dispute over payment of a previous order or for any other legitimate reason including taking the unusual nature of The order. When the customer confirms the order by clicking on the button "validate" he said then accept it and the entirety of these Conditions of Sale. The order is then processed by the Customer Service. agrees to fulfill orders received via website only in the limit of available stocks of products. A lack of availability of one or more products ordered agrees to promptly notify the customer. tell the consumer the waiting period for this product or then propose alternatives. The customer can if he wants to request the cancellation of the order, the corresponding amount will then be refunded. Of the registration of the order, an acknowledgment will be sent to the customer. This receipt will detail the order and specify exactly the correct amount and delivery terms of the order. The customer accepts the order registration systems in worth proof of the nature of the agreement and its date.


The settlement of purchases on the site operates exclusively in euro.

The customer can choose to pay :

- by credit card with Payplug (secure link)
- by Paypal
- by bank transfer

When paying by credit card (Payplug), the customer entered their card number on the site and its due date. Online payment by credit card is fully secure . The entire transaction is sent in encrypted mode to a bank validation server (that of the Banque Populaire ) . reserves the right to verify the personal data provided by the client and to take all measures deemed necessary to verify that the person whose bank account is debited is the one who placed the order , in order avoid fraudulent payment . The payment is validated on receipt of information requested supplements. will also be free to proceed with the direct cancellation of an order that would present one or more risk factors of fraudulent use of credit card.

When paying by bank transfer, the necessary information to transfer is provided to the customer. The order will be validated and processed on receipt of payment into the account of . In any event , reserves the right to refuse any order or delivery in case of :

- Existing dispute with the Buyer ,

- Total or partial non-payment of a previous order by the Purchaser,

- Payment authorization refusal by credit card banking organizations ,

- Non-payment or partial payment ,

Responsibility for will not be in any way be engaged.


Our sales and prices are from Lyon in France. The products are delivered to the following areas :

- Metropolitan France, Corsica and Monaco

- Germany, Belgium, Netherlands and Luxembourg

- Austria, Denmark, Spain, Finland, England, Greece,
Ireland, Italy, Portugal, Sweden

- Bulgaria, Croatia, Estonia, Hungary, Lithuania, Latvia, Poland,
Romania, Slovakia, Slovenia, Czech Republic

- Liechtenstein and Switzerland*

* Switzerland : The price of the wine bottles are without VAT (less 20%). Custom taxes included up to 12 bottles of wines. You will have to adjust normally Switzerland 8% VAT . It may be paid to the carrier at the time of delivery.

According to the address of your choice as indicated during the ordering process. The delivery service is provided by parcel service provider DHL or GLS. It will ask the client participation in shipping in the process of the order. It is the customer to provide all the necessary details exactly the proper delivery of the order. The customer will be delivered within an average of 8 working days from the consideration of the order by (subject to confirmation of payment cf. paragraph 4. Payment ) and a maximum of 12 working days .

ATTENTION, on delivery, check the integrity of your products and issue reserves to the carrier if necessary. Without reserves on your part, no refund will be possible.


a) right of withdrawal

The customer has a legal deadline of 14 days to exercise his right of withdrawal from the date of receipt of the goods. The customer will return at its expense the products that did not give him satisfaction.

b) return conditions

Product (s) returned must be new and unused. Upon receipt of the package, will judge the perfect state of the returned merchandise. No returns will be accepted if the returned products have been visibly damaged or used by the client and that such use or damage render the product unfit for sale. If the return is rejected by products will then be returned to the customer at the expense of without the customer can demand compensation or any right to reimbursement. If the conditions are met, refund the customer the amount paid by him, with the exception of the costs of returning the products remaining to the customer.


For information or questions , the Customer Service can be contacted by email at the following address : ; by mail sent to Les Petites Caves , Customer Service, 8 rue d'Auvours 44000 Nantes (France). Customer Service can also be reached by phone at +33 251 178 048 Monday to Friday 14.00 to 17.00.


All the texts, comments, works , illustrations and images reproduced on are reserved under copyright and the title of intellectual property and for the whole world . As such and in accordance with the Code of Intellectual Property , the only authorized use for private use subject to different rules, even more restrictive code of intellectual property . Total or partial reproduction of site is strictly prohibited without prior agreement.

9/ RESPONSIBILITIES has only an obligation of means, for all stages of accessing the site, the ordering process , delivery , customer service or subsequent services .

10/ PERSONAL DATA PROTECTION reserves the right to collect data on the client, including the use of cookies in accordance with applicable law . The user can be expressly opposed to the disclosure of their details. For this it is sufficient to report in writing to Les Petites Caves , Customer Service, 3 rue Marceau 44000 Nantes . The user is informed that the automated processing of information, including the management of users' e -mail addresses, has been declared to the CNIL (N ° 1797994 v 0 ) . According to the law of 6 January 1978 , the user has the right to access and correct data concerning them.



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