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Frequently Asked Questions

1. How to track my order ?

Just after your order, Petitescaves.com has sent you en email with a tracking number .
At any time, you can track your parcel

 

2. What should I do if my parcel arrives damaged or incomplete ?

Chronopost, our parcel service provider,  must give your parcel against your signature. When you receive your package, please check that the bottles are in good conditions . If it is not the case, do not accept the parcel and send an email to our customer service: serviceeclient@petitescaves.com.
If you see broken bottles later, send an email to: serviceclient@petitescaves.com 

 

3. Can I pay by bank transfer ?

If you wish to pay by bank transfer, choose "Bank transfer" during you order process.
Our bank details are below:
IBAN: FR76 1390 7000 0081 5028 9921 968
SWIFT (BIC): CCBPFRPPLYO

 

4. Can I drink the wines immediatly ?

Store your bottles in a cool (14°C) and airy place and wait for 1 or 2 days before drinking your wines. It is better to decant your wines 1 hour before tasting.

 

5. Can I be delivered outside France ?

We send wines in most european . To check the prices: Click-here
If your country does not belong to this list, please send an email to : serviceclient@petitescaves.com



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