Frequently Asked Questions
1. How to track my order ?Just after your order, Petitescaves.com has sent you en email with a tracking number . At any time, you can track your parcel 2. What should I do if my parcel arrives damaged or incomplete ?Chronopost, our parcel service provider, must give your parcel against your signature. When you receive your package, please check that the bottles are in good conditions . If it is not the case, do not accept the parcel and send an email to our customer service: serviceeclient@petitescaves.com. If you see broken bottles later, send an email to: serviceclient@petitescaves.com 3. Can I pay by bank transfer ?If you wish to pay by bank transfer, choose "Bank transfer" during you order process. Our bank details are below: IBAN: FR76 1390 7000 0081 5028 9921 968 SWIFT (BIC): CCBPFRPPLYO 4. Can I drink the wines immediatly ?Store your bottles in a cool (14°C) and airy place and wait for 1 or 2 days before drinking your wines. It is better to decant your wines 1 hour before tasting. 5. Can I be delivered outside France ?We send wines in most european . To check the prices: Click-here If your country does not belong to this list, please send an email to : serviceclient@petitescaves.com |