Frequently Asked Questions
1. How to track my order ?
Just after your order, Petitescaves.com has sent you en email with a tracking number .
At any time, you can track your parcel
2. What should I do if my parcel arrives damaged or incomplete ?
Chronopost, our parcel service provider, must give your parcel against your signature. When you receive your package, please check that the bottles are in good conditions . If it is not the case, do not accept the parcel and send an email to our customer service: email@example.com.
If you see broken bottles later, send an email to: firstname.lastname@example.org
3. Can I pay by bank transfer ?
If you wish to pay by bank transfer, choose "Bank transfer" during you order process.
Our bank details are below:
IBAN: FR76 1390 7000 0081 5028 9921 968
SWIFT (BIC): CCBPFRPPLYO
4. Can I drink the wines immediatly ?
Store your bottles in a cool (14°C) and airy place and wait for 1 or 2 days before drinking your wines. It is better to decant your wines 1 hour before tasting.
5. Can I be delivered outside France ?
We send wines in most european . To check the prices: Click-here
If your country does not belong to this list, please send an email to : email@example.com